Pet Paradise: The Cozy and Comfortable Pet Tent

Shipping Countries: United States (US)

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Shipping States: Pennsylvania (United States (US))

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Ready to ship in 1-3 business days

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Shipping Policy

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We aim to provide you with reliable shipping services for all your orders. Our shipping policy is as follows:

Shipping Rates

Shipping rates will be calculated based on the weight and dimensions of your order, as well as
your location. Our goal is to offer free shipping as often as possible but there are times depending on the weight and size of your product and where we source product from that we may have to charge shipping. You can view the shipping rates for your order during the checkout process. Please note: it is our sincere belief that the more you do business with us the more you help us be able to offer free shipping to all of our customers and we truly appreciate that. We thank you for your business and value you as a customer.

Delivery Time

Delivery times will vary depending on your location and the shipping carrier we use. Estimated delivery times will be provided for each product on its respective page.

International Shipping

We currently offer international shipping to select countries. International shipping rates will vary depending on the destination country and the weight and dimensions of your order.

Tracking Information

Once your order has been shipped, we will provide you with a tracking number so you can track your package's delivery status.

Order Cancellation

If you need to cancel your order, please contact us as soon as possible prior to your order being shipped. Unfortunately, we cannot cancel or
modify orders once they have been shipped.

Please note that shipping times and delivery dates are estimates only and cannot be guaranteed due to unforeseen delays along the route. While we strive to keep you informed along the way, we are not responsible for any delays in shipping caused by weather, natural disasters, or other unforeseen circumstances.

If you have any questions or concerns about your order's shipping status, please don't hesitate to contact us. We would rather hear from you than have you grow frustrated. So please know we understand and allow us the chance to put your concerns at ease.

We promise to do our very best and your happiness and satisfaction is our number one priority. Thank you so much for shopping with us. We value you as a customer and greatly appreciate your patience and support.

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Refund Policy

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Thank you for shopping at Mama In Biz. We are committed to providing our customers with high-quality products and excellent customer service.
RETURNS
You may return most new, unopened items sold and fulfilled by Mama In Biz within 30 days of delivery for a full refund. Some products may have a longer return timeline, which will be clearly stated on the product page if applicable. If not stated, the time frame for returns is 30 days. If opened, products must be returned in their original packaging and in the same condition as when they were received. We reserve the right to refuse returns or to charge a restocking fee for damaged or incomplete returns.
If you wish to return an item, please contact our customer service team at support@mamainbiz.com to initiate the return process. We will provide you with a return authorization number and instructions on how to return the item. You are responsible for the cost of return shipping unless the item is defective or we made an error in fulfilling your order.
Items That Can’t be Returned
The following items cannot be returned:
Personalized or custom-made products
Opened software, music, and movies
Health and personal care items
Hazardous materials (Which are not sold from our platform or stores)
Gift cards and downloadable software products
REFUNDS
Once we receive and inspect your returned item, we will notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment within 3-5 business days. The time it takes for your refund to be credited to your account may vary depending on your bank or credit card issuer.
Partial Refunds and Restocking Fees
In some cases, we may issue a partial refund or charge a restocking fee for returns that are damaged or incomplete or for items that have been opened or used. We reserve the right to determine the amount of the partial refund or restocking fee.
Mistaken Returns
If you have returned an item to Mama In Biz by mistake or included something not intended for Mama In Biz in a return, please contact the customer service team at support@mamainbiz.com as soon as possible. We will work with you to resolve the issue and ensure that you receive the item back.
Our Commitment To You.
Mama In Biz is committed to customer satisfaction. Please reach out to us before going online and giving us a negative review. We want to ensure that you have a great shopping experience and we will do everything in our power to resolve situations to your satisfaction. Customer service is lacking in the world today and it’s a big part of our goals and vision to change that and make our reputation known for putting the customer first again and providing outstanding customer service!